A story about trust
Those who follow me on the Twitters may have noticed my reaction on the weekend to one of life’s more devastating events – a bad haircut. I had 2 previous visits up my sleeve at this particular salon however it seems third time’s a paragraph of expletives because unfortunately on Saturday I had an appointment with the butcher of Sydney.
A little hungover and sleepy, I was more interested in the magazines than what he was doing to my hair. In hindsight there were a few things I’ve noticed other hairdressers do that he didn’t but I chalked that up to my inattentive manner and vodka infused amnesia. When he finished my hair looked ok – not great but ok – and knowing I never really wear my hair the way it’s styled post haircut I didn’t give it much thought.
Skip to the part where I’m in my elevator heading home and catch a glimpse of this:
Cue swearing and some activity that probably looked a lot like a dog trying to catch his tail. Once inside I managed to snap these:
I know, right?
I tweeted, I cried, I panicked, I threw a tantrum, I called my mum.
The thing is that I had a bad haircut when I was 17. It was awful. As a petulant teen it gave me reason to cry most mornings for the better part of 3 months. Its legacy has been a lack of trust for hairdressers across the globe that I’d only just managed to shake this year. Oddly enough it was only earlier this year when I went to this salon for the first time that I took a deep breath and said the words I hadn’t said in 5 (ok 13) years: “I trust you, do what you think would be best”.
And just like that it’s gone. The salon is surprised that I didn’t go back to them to get it fixed but there is no way I’d trust anyone at that salon now. It’s going to take a lot for me to trust another hairdresser and who knows if/when I’ll suck it up and say “I trust you” to another scissorhands again?
So besides my right to blog about whatever I feel like here, why am I writing this? This experience is a great reminder of the consequences for anyone delivering a service with an element of trust involved. When the trust is broken we get vocal, we get emotional and we get back into our comfort zone.
With thanks to Jenlight for the image which I thought was appropriate for three reasons:
1. the hairdresser is a muppet
2. that’s how short my hair feels
3. that’s the look I had on my face for around 24 hours
~ by mandi bateson on June 29, 2010.